Privacy Policy

Last modified: November 30th 2023

Introduction

AYYA AFRICA (“Company” “Organization” or “We“) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

The types of information we may collect or that you may provide when you purchase, download, install, register with, access, or use the Ayya Africa App/Website (the “app” or “Website“).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in this App/Website and/, in email, text, and other electronic communications sent through or in connection with this App/Website.

This policy DOES NOT apply to information that:

We collect offline or on any other Company apps or websites, including websites you may access through this App/Website.
You provide to or is collected by any third party (see Third-Party Information Collection).

Our App/Website, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this App/Website. By downloading, registering with, or using this App/Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this App/Website after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Children Under the Age of 18

The App/Website is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us.

Information We Collect & How We Collect It

We collect information from and about users of our App/Website:

Directly from you when you provide it to us.
Automatically when you use the App/Website.

Information You Provide to Us

When you download, register with, or use this App/Website, we may ask you provide information by which you may be personally identified, such as name, postal address, email address, telephone number or any other identifier by which you may be contacted online or offline (“personal information“).

This information includes:

Information that you provide by filling in forms in the App/Website. This includes information provided at the time of registering to use the App/Website, and subscribing to our service,/and posting material, and requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the App/Website.
Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through the App/Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the App/Website.
Your search queries on the App/Website including filters, usage behavior, favorites, etc.
As well as– chat text.

You may also provide information for publication or display (“Posted“) on public areas of websites you access through the App/Website (collectively, “User Contributions“). Your User Contributions are Posted and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Automatic Information Collection and Tracking

When you download, access, and use the App/Website, it may collect the following information only upon your permission and solely for the intended purposes:

Usage Details

When you access and use the Website, we may automatically collect certain details of your access to and use of the App/Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App/Website.

Device Information

We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.

Stored Information and Files

For the purpose of a user-initiated sharing of files, the App/Website also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.

Location Information

If you enable location services on your device, we may collect your precise location data to help match you with therapists who are nearby or relevant to your geographical area.

If you do not want us to collect this information [do not download the App/Website or delete it from your device/you may opt out at any time by deleting your account. Note, however, that opting out of the App/Website’s collection of location information will cause its location-based features to be disabled.

Information Collection and Tracking Technologies

The technologies we use for automatic information collection may include:

Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the App/website setting on your device. However, if you select this setting you may be unable to access certain parts of our App/Website.
Web Beacons. Pages of the App/Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related App/Website statistics (for example, recording the popularity of certain App/Website content and verifying system and server integrity).

Third-Party Information Collection

When you use the App/Website or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

Advertisers, ad networks, and ad servers.
Analytics companies.
Your mobile device manufacturer.
Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use this app/website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different apps, websites, and other online services platforms. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

Provide you with the App/Website and its contents, and any other information, products or services that you request from us.
Fulfill any other purpose for which you provide it.
Give you notices about your account, including expiration and renewal notices.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Notify you when App/Website updates are available, and of changes to any products or services we offer or provide though it.
Use the information provided to send over relevant marketing content / material.

The usage information we collect helps us to improve our App/Website and to deliver a better and more personalized experience by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our App/Website according to your individual interests.
Speed up your searches.
Recognize you when you use the App/Website.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

In addition, we may disclose personal information that we collect or you provide:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ayya’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Ayya Africa about our App/Website users is among the assets transferred.
To third parties to market their products or services to you if you have consented to/not opted out of these disclosures.
To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our App/Website, we will transmit the contents of that email and your email address to the recipients.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce our rights arising from any contracts entered into between you and us, including the App/Website EULA, and for billing and collection.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ayya Africa, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App/Website may then be inaccessible or not function properly.
Promotion by the Company. If you do not want us to use your email address to promote our own or third parties’ products or services, you can opt-out by logging into the App/Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes.
Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by adjusting your user advertising preferences in your account profile by checking or unchecking the relevant boxes.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the App/Website and visiting your account profile page.

Upon your request, we shall delete your personal information which will also require deleting your user account. For data deletion requests, please submit a detailed request using the contact us page. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the App/Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the App/Website, including User Contributions, is governed by our terms of use, this would include previous chat logs, any information shared with service providers, clinicians and usage history would exist

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App/Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App/Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.